Defender Ready is a planning and reference tool. It cannot contact 911, guarantee delivery of an alert, or replace instructions from emergency services, public officials, product labels, or qualified professionals.
Start here
Many Defender Ready features work without an account and keep information on the device. Before contacting support, note the device type, Android or iOS version when applicable, Defender Ready version, screen where the problem occurred, and the exact message shown.
Do not email payment-card numbers, card security codes, Ready Sync recovery keys, medical records, passwords, or other highly sensitive information. Support will never ask for your full card number or recovery key.
Common help
Complete the short setup with the information you choose to provide. Defender Ready does not require sample personal information or an app account for core planning.
Reconnect and use Refresh in the catalog. A previously synchronized catalog can remain available for offline review, but its products, prices, and availability may be outdated until the next successful connection.
Location is optional. Open a location-dependent tool, allow permission when prompted, and confirm location access remains enabled for Defender Ready in your device settings. Public weather, risk, and routing services must also be available.
The emergency signal is optional and depends on device hardware and permission. Some tablets, browsers, and phones do not expose torch control. Turn the signal off from its on-screen control when it is no longer needed.
Camera barcode scanning depends on installed-app and device support. Allow camera access only if you want to scan, or enter the UPC/EAN manually. Defender Ready does not upload barcode photos or video.
Closed-app notifications require an installed app, notification permission, a current supported alert area, and an active secure delivery service for that platform. The website preview cannot receive native closed-app notifications. Wireless Emergency Alerts and local authorities remain primary.
Core plans are stored on the device by default. Clearing app or browser data, private browsing, uninstalling the app, or changing browser profiles can remove device-local information. Use the encrypted export controls before clearing or moving a plan.
Confirm you selected an unmodified Defender Ready JSON backup and entered the exact passphrase used to create it. Defender Outfitters cannot recover a forgotten backup passphrase or Ready Sync recovery key.
Confirm the document was fully saved on this device. Official-source documents may need to be downloaded again if storage was cleared. Personal PDFs are device-only and must be re-imported if their local copy was removed.
Physical preparedness orders
Defender Ready's catalog excludes firearms and firearm accessories. Product details saved while offline are last-known information and may be outdated. Defender Outfitters confirms availability and fulfillment after an order is received.
For help with a submitted physical-goods order, email orders@defenderoutfitters.com or call 336-275-7008. Include the customer name, order or payment reference, and a brief description of the issue. Do not include complete card details.
If Valor or your bank shows a charge but Defender Ready does not show a completed result, do not immediately submit a second payment. Save the order reference, Valor RRN or transaction reference, amount, and approximate time, then contact order support so the transaction can be reconciled.
Free, Pro, and Pro Plus
Core planning, manual inventory and expiration dates, essential offline references, official-alert review, go-bag planning, and preparedness shopping remain available without a paid plan.
Pro and Pro Plus subscriptions are not active until the installed app clearly opens a verified Google Play or Apple in-app purchase flow. Saving a preferred plan does not create a subscription, renewal, charge, or app-store account. Valor is used only for eligible physical products and cannot unlock digital Defender Ready features.
Privacy and device data
Review the Privacy Policy for device storage, camera and location features, optional notifications and encrypted synchronization, physical checkout, service providers, and data handling. Use Privacy Choices for step-by-step controls. Review the Terms for safety and service limitations.
Device-local planning information cannot be retrieved by Defender Outfitters. If Ready Sync is enabled, Defender Outfitters cannot recover a lost recovery key or decrypt the encrypted cloud copy. Use Defender Ready's data controls to export, disconnect, or delete information when those options apply.
To request access, correction, or deletion of identifiable order, support, or website-feedback information, email support@defenderoutfitters.com. Some transaction records may need to be retained for accounting, fulfillment, security, disputes, or legal compliance.
Contact support
App and website support
support@defenderoutfitters.com
Physical order support
orders@defenderoutfitters.com
Phone and store
336-275-7008
Monday–Friday, 10:00 AM–5:00 PM Eastern
1011 N. Raleigh St.
Greensboro, NC 27405
Cyber Atlas LLC d/b/a Defender Outfitters